Unlocking a User Account
The domain administrator can unlock a user account that is locked out of the domain. If the user is a native user, the administrator can request that the user reset their password before logging back into the domain.
The user must have a valid email address configured in the domain to receive notifications when their account password has been reset.
If the user is locked out of the LDAP authentication server, the LDAP administrator must unlock the user account in the LDAP server.
- In the Administrator tool, click the
The Account Management page displays the following lists of locked-out users:
- Locked Out Native Users
- Includes user accounts in the Native security domain that are locked out.
- Locked Out LDAP Users
- Includes user accounts in LDAP security domains that are locked out.
- Select the users that you want to unlock.
Unlock user and reset password to generate a new password for the user after you unlock the account.
The user receives the new password in an email.
- Click the
Unlock selected users button.