PowerExchange for Email Server User Guide for PowerCenter

PowerExchange for Email Server User Guide for PowerCenter

Troubleshooting Email Sources

Troubleshooting Email Sources

The Select to Import tree view shows only the INBOX folder when I connect to the mail server.
If you connect to the mail server using POP3, INBOX is the only accessible folder. IMAP and Exchange Server/PST Files support access to all folders.
The Import from Email Server menu option is disabled.
The Import from Email Server menu option may be disabled for the following reasons:
  • PowerCenter license key does not contain PowerExchange for Email Server license.
  • The license has expired.
  • You do not have write permission on the PowerCenter folder.
If you do not have a PowerExchange for Email Server license, or if the license has expired, contact Informatica Global Customer Support. If you do not have write permission on the PowerCenter folder, contact your System Administrator.