Synchronize Dynamics 365 Cases with ServiceNow Incidents

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Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe assets

The following table lists the assets that the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe package contains:

Asset Name	Asset Type	Description
Dynamics365Case	Process object	Dynamics 365 case entity.
ServiceNowIncident	Process object	ServiceNow incident entity.
ServiceNowUser	Process object	ServiceNow user entity that is used as a caller field in the incident.
Dynamic365ConnectionIncident	App connection	Connects to Dynamics 365 based on the Table API. The Dynamics 365 connector works only with the Dynamics 365 API 9.2 version.
EmailConnection	App connection	Email connection that is used to send email notifications.
ServiceNowConnectionIncident	App connection	Connects to ServiceNow based on the Table API.
Create Incident	Process	Subprocess to search incidents and update them in ServiceNow.
Synchronize Dynamics 365 Cases with ServiceNow Incidents	Process	The REST and SOAP based API process that synchronizes data from the cases that were created or updated during the previous day in Dynamics 365 with the ServiceNow incidents.