Synchronize Dynamics 365 Cases with ServiceNow Incidents

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Using the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe

To use the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe, you must perform the following steps manually:

Step 1: Copy and access the recipe

Step 2: Configure and publish the Dynamics365ConnectionIncident connection

Step 3: Configure and publish the EmailConnection connection

Step 4: Configure and publish the ServiceNowConnectionIncident connection

Step 5: Configure and publish the processes

Step 6: Invoke the process

Step 7: Test data synchronization from Dynamics 365 cases to ServiceNow incidents