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Table of Contents

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  1. Preface
  2. Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe overview
  3. Synchronize Dynamics 365 Cases with ServiceNow Incidents contents
  4. Using the Synchronize Dynamics 365 Cases with ServiceNow Incidents recipe

Synchronize Dynamics 365 Cases with ServiceNow Incidents

Synchronize Dynamics 365 Cases with ServiceNow Incidents

Back Next

Configuring and publishing the processes

Configuring and publishing the processes

To configure and publish the processes, perform the following steps:
  1. Open the
    Create Incident
     process.
  2. On the
    Start
     tab of the Start step, select
    Cloud Server
     in the
    Run On
     field.
  3. Optionally, you can change the tracing level from
    Verbose
     to
    None
     on the
    Advanced
     tab.
  4. Save and publish the process.
  5. Open the
    Synchronize Dynamics 365 Cases with ServiceNow Incidents process
     process.
  6. On the
    Start
     tab of the Start step, select
    Cloud Server
     in the
    Run On
     field.
  7. Optionally, you can change the tracing level from
    Verbose
     to
    None
     on the
    Advanced
     tab.
  8. Optionally, you can change the period from when you want to synchronize the data in the
    filter
     input field in the
    Get Last Created Case
     step.
  9. Save and publish the process.
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