Synchronize Dynamics 365 Cases with ServiceNow Incidents

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Test data synchronization from Dynamics 365 cases to ServiceNow incidents

When you invoke the process, the HTTP request searches for all the cases that were created or updated during the previous day in Dynamics 365, and the details are synchronized with the ServiceNow incidents without manual intervention.

The following table shows the fields that are synchronized between the Dynamics 365 case and the ServiceNow incident:

Dynamics365 - Case	ServiceNow - Incident
ID	Number
Customer (Type - Contact)	Caller
Owner	Assign to
Case Title	Short description
Description	Description
Origin	Channel
Priority	Urgency
Create Date	Create Date
Last Modify Date	Last Modify Date