Preface
Synchronize NetSuite Cases with Salesforce Cases Recipe Overview
Prerequisites for configuring a script in NetSuite
- Configuring a script in NetSuite to subscribe to Case object change
  - Creating a script
    - Sample script
  - Creating a NetSuite ID in the Salesforce Account, Contact, and Case entities
Synchronize NetSuite Cases with Salesforce cases recipe contents
- Synchronize NetSuite Cases with Salesforce Cases recipe assets
- NetSuite to Salesforce (Case to Case) process
Using the Synchronize NetSuite Cases with Salesforce Cases recipe

Synchronize NetSuite Cases with Salesforce Cases

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Creating a script

To create a script, perform the following steps:

Go to

Customization

Scripting

Scripts

, and then click

New

Go to Customization to create a new script in NetSuite.

In the

Upload Script File

section, click the + icon to add a script file. Enter the file name and select the script file as shown in the following image:

Use the

.js

extension for the script file name.

For more information about the script format, see Sample script.

Click

Save

After adding the script file in the

Upload Script File

section, click

Create Script Record

In the

Script

section, enter the NetSuite event name and ID as shown in the following image:

Click

Save

In the

Script

section, click

Deploy Script

You can now apply the script to any

Case

entity. Enter the deployment script ID and select the

Status

Click

Save

The scrip is successfully deployed.

The deployed script can be used for any entity in NetSuite, not just the

Case

entity.

You can create and add multiple scripts and reuse them.

You can add multiple scripts and reuse them.

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Table of Contents

Synchronize NetSuite Cases with Salesforce Cases

Synchronize NetSuite Cases with Salesforce Cases

Creating a script

Creating a script