Synchronize NetSuite Cases with Salesforce Cases

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Configuring and publishing the NetSuite connection

To configure and publish the NetSuite connection, perform the following steps:

Open the

NetSuiteConnectionCase

connection.

In the

Type

field, select

NetSuite

From the

Run On

list, select Cloud Server or any Secure Agent.

In the

Connection Properties

section, enter values for the following properties:

Property	Description
Client ID	NetSuite OAuth 2.0 client ID to generate a valid access token. Enter the client ID that you generated from the Integration page in NetSuite.
Certificate ID	NetSuite certificate ID that you generated using OAuth 2.0 Client Credentials . NetSuite certificate ID that you generated under Setup Integration Manage Authentication OAuth 2.0 Client Credentials (M2M) Setup in NetSuite.
Instance URL	NetSuite applications suite instance URL. Enter the instance URL in the following format: https://[accountid].suitetalk.api.netsuite.com
Certificate Private Key	NetSuite certificate private key. Enter the PKCS8 certificate as a Base64-encoded string in the following format: -----BEGIN PRIVATE KEY----- ..... -----END PRIVATE KEY-----