Preface
Synchronize NetSuite Cases with Salesforce Cases Recipe Overview
Prerequisites for configuring a script in NetSuite
- Configuring a script in NetSuite to subscribe to Case object change
  - Creating a script
    - Sample script
  - Creating a NetSuite ID in the Salesforce Account, Contact, and Case entities
Synchronize NetSuite Cases with Salesforce cases recipe contents
- Synchronize NetSuite Cases with Salesforce Cases recipe assets
- NetSuite to Salesforce (Case to Case) process
Using the Synchronize NetSuite Cases with Salesforce Cases recipe

Synchronize NetSuite Cases with Salesforce Cases

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Test data synchronization from NetSuite cases to Salesforce cases

When you invoke the process, the request searches for cases that were created or updated. The NetSuite script triggers the process, and the details are synchronized with the Salesforce cases.

The following table shows the fields that are synchronized between the NetSuite cases and the Salesforce cases for the

Case

entity:

NetSuite - Case	Salesforce - Case
Subject	Subject
Status	Status
Priority	Priority
Origin	Case Origin
Company	Account
Contact	Contact
Email	Web Email
Phone	Web Phone
ID	NetSuite_ID

The following table shows the fields that are synchronized between the NetSuite cases and the Salesforce cases for the

Account

entity:

NetSuite - Account	Salesforce - Account
Customer ID	Account Name
Phone	Web Phone
ID	NetSuite_ID
Web addresses	Web Name
Address	Address

For

Contact

entities, if the contact information is not available in NetSuite case, the process creates one with the first name (Primary Contact) and last name (Company Name) and uses data from

Account

in NetSuite. Enter the email and phone details. In a Salesforce Case,

Contact Email

and

Contact Phone

are populated from the

Contact

field. In NetSuite, these fields are populated from the contact or from the company if no contact is specified. The contact field is optional. Salesforce only allows these values to be populated from the contact, not from the account.

The following table shows the fields that are synchronized between the NetSuite cases and the Salesforce cases for the

Contact

entity:

NetSuite - Contact	Salesforce - Contact
Contact	First name + Last name
Main Phone (from account, if not present)	Phone
Email (from account, if not present)	Email
Job Title	Title
ID	NetSuite_ID
Fax (from account, if not present)	Fax