Preface
Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
Prerequisites for configuring a Salesforce platform event
- Configuring a Salesforce platform event to subscribe to Case object change
Recipe contents
- Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets
- Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)
Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

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Configuring a Salesforce platform event to subscribe to Case object change

Salesforce connections in

Application Integration

support the Salesforce Streaming API. You can configure an event source in a Salesforce connection to subscribe to Salesforce platform events and PushTopic queries. You can use the event source in a process to consume changes in real-time.

For more information about setting up Salesforce platform events, see the Informatica Knowledge Base article 000181147.

To set up the Salesforce platform event, perform the following steps:

Step 1: Create a platform event

Step 2: Create a new connected app

Step 3: Set object permissions

Step 4: Create a trigger to generate an event

Prerequisites for configuring a Salesforce platform event

Create a platform event

Create a new connected app

Set object permissions

Create a trigger to generate an event

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Table of Contents

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Configuring a Salesforce platform event to subscribe to Case object change

Configuring a Salesforce platform event to subscribe to Case object change