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  • Application Integration
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Table of Contents

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  1. Preface
  2. Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
  3. Prerequisites for configuring a Salesforce platform event
  4. Recipe contents
  5. Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Back Next

Set object permissions

Set object permissions

To set up the platform event with the necessary permissions, perform the following steps:
  1. Go to
    Setup
    Manage Users
    Profiles
    , and then click
    Edit
     next to the profile name, or if you are not sure, click
    Edit
     next to
    All Profiles
    .
    The following image shows the list of profiles on the
    Profiles
     page:
    The image shows the list of profiles on the Profiles page.
  2. In the
    Select Columns to Display
     section, select
    Object Permissions
     in the
    Search
     field.
  3. In the
    Available Settings
     section, select the platform event that you just created.
  4. Add all the required permissions.
    The following image shows the settings in the
    Select Columns to Display
     section:
    The image shows the settings in the Select Columns to Display section.
  5. Click
    Save
    .
    You can use this platform event in the Salesforce connection in Application Integration, and the Salesforce connection can be used in a real-time process to consume Salesforce events.
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