Preface
Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
Prerequisites for configuring a Salesforce platform event
- Configuring a Salesforce platform event to subscribe to Case object change
Recipe contents
- Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets
- Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)
Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

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Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets

The following table lists the assets that the Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe package contains:

Asset Name	Asset Type	Description
Caller_PO	Process object	Prepares a ServiceNow user account from the Salesforce contact.
Case_PO	Process object	Prepares a ServiceNow incident from the Salesforce case.
MapPriority_PO	Process object	Maps the Priority field from the text data type to the number data type in ServiceNow.
MapState_PO	Process object	Maps the State field from the text data type to the number data type in ServiceNow.
SalesforceConnectionCase	App connection	Connects to the Salesforce platform event with the Case and Subscription_to_Case__e object filters.
ServiceNowConnectionCase	App connection	Connects to ServiceNow based on the Table API.
Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)	Process	When a case is created or updated in Salesforce, perform steps to synchronize data from Salesforce cases to ServiceNow incidents.