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Table of Contents

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  1. Preface
  2. Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
  3. Prerequisites for configuring a Salesforce platform event
  4. Recipe contents
  5. Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

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Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

To use the Synchronize Salesforce Cases with ServiceNow Incidents recipe, you must perform the following steps manually:
Step 1: Copy and access the recipe
Step 2: Configure and publish the Salesforce connection
Step 3: Configure and publish the ServiceNow connection
Step 4: Configure and publish the process
Step 5: Test data synchronization from Salesforce cases to ServiceNow incidents
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