Communities
A collaborative platform to connect and grow with like-minded Informaticans across the globe
Product Communities
Connect and collaborate with Informatica experts and champions
Discussions
Have a question? Start a Discussion and get immediate answers you are looking for
User Groups
Customer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
Get Started
Community Guidelines
Knowledge Center
Troubleshooting documents, product guides, how to videos, best practices, and more
Knowledge Base
One-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and more
Support TV
Video channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much more
Documentation
Information library of the latest product documents
Velocity (Best Practices)
Best practices and use cases from the Implementation team
Learn
Rich resources to help you leverage full capabilities of our products
Trainings
Role-based training programs for the best ROI
Certifications
Get certified on Informatica products. Free, Foundation, or Professional
Product Learning Paths
Free and unlimited modules based on your expertise level and journey
Resources
Library of content to help you leverage the best of Informatica products
Tech Tuesdays Webinars
Most popular webinars on product architecture, best practices, and more
Product Availability Matrix
Product Availability Matrix statements of Informatica products
SupportFlash
Monthly support newsletter
Support Documents
Informatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description Schedule
Product Lifecycle
End of Life statements of Informatica products
Ideas
Events
Change Request Tracking
Marketplace
English
  • Application Integration
  • All Products

Table of Contents

Search

  1. Preface
  2. Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
  3. Prerequisites for configuring a Salesforce platform event
  4. Recipe contents
  5. Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

Back Next

Configuring and publishing the process

Configuring and publishing the process

  1. Open the
    Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)
     process.
  2. On the
    Start
     tab of the Start step, select the Secure Agent in the
    Run On
     field.
  3. Optionally, you can change the tracing level from
    Verbose
     to
    None
     on the
    Advanced
     tab.
  4. Save and publish the process.
0 COMMENTS
We’d like to hear from you!