Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

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Configuring and publishing the ServiceNow connection

To configure and publish a ServiceNow connection, perform the following steps:

Open the

ServiceNowConnectionCase

connection.

In the

Type

field, select

ServiceNow

In the

Run On

field, select the Secure Agent.

In the

Connection Properties

section, enter values for the following properties:

Property	Description
Client ID	ServiceNow client ID to generate a valid access and refresh token. Enter the client ID that you generated under System OAuth Application Registry in ServiceNow.
Client Secret	ServiceNow client secret that you generated under System OAuth Application Registry in ServiceNow.
User Name	ServiceNow user name with the security_admin role to generate client credentials in the ServiceNow instance.
Password	Password associated with the ServiceNow user account.
Service URL	URL to access the ServiceNow instance.
Grant type	Grant type that the ServiceNow instance uses to get an access token for third-party clients authorization. Enter the value as password .