Preface
Introduction to Synchronize Salesforce Cases with ServiceNow Incidents recipe
Prerequisites for configuring a Salesforce platform event
- Configuring a Salesforce platform event to subscribe to Case object change
Recipe contents
- Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events recipe assets
- Synchronize Salesforce Cases with ServiceNow Incidents (using Platform Events)
Using the Synchronize Salesforce Cases with ServiceNow Incidents recipe

Synchronize Salesforce Cases with ServiceNow Incidents based on Platform Events

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Test data synchronization from Salesforce cases to ServiceNow incidents

After you publish the process, whenever a Salesforce case is created or updated, the Salesforce platform event triggers the process, and the details are synchronized with the ServiceNow incident without manual intervention.

The following table shows the fields that are synchronized between the Salesforce case and the ServiceNow incident:

Salesforce - Case	ServiceNow - Incident
Number	Number
Contact or Case Owner if the contact is empty	Caller
Subject	Short description
Description	Description
Case Origin (Phone, Email)	Channel
Urgency, Impact (Priority set automatically)	Priority
Create Date	Create Date
Last modify Date	Last modify Date
Owner	Assigned To