The process is called by an HTTP request with the contact ID as an incoming parameter. After successful initial validation by ID and email, the process gets value from the

ServiceNow_ID

custom field in the Salesforce contact entity. The process then searches for the user by ID in the ServiceNow

Users

table. If the user does not exist in the table, the process creates a user with the

Username

,

First Name

,

Last Name

,

Email

, and

Phone

fields. The process then returns the user ID from ServiceNow.