Preface
Introduction to Synchronize Salesforce Incidents with ServiceNow Incidents recipe
- Prerequisites for configuring a Salesforce platform event
  - Configuring a Salesforce platform event to subscribe to Incident object change
Recipe contents
- Synchronize Salesforce Incidents with ServiceNow Incidents recipe assets
- Synchronize Salesforce Incidents with ServiceNow Incidents using Platform Events process
Using the Synchronize Salesforce Incidents with ServiceNow Incidents recipe

Synchronize Salesforce Incidents with ServiceNow Incidents based on Platform Events

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Prerequisites for configuring a Salesforce platform event

The Synchronize Salesforce Incidents with ServiceNow Incidents recipe uses Salesforce platform events. To configure a Salesforce platform event, the following prerequisites must be met:

Create a Salesforce platform event in the Salesforce organization before setting up a Salesforce connection and real-time process in

Application Integration

to consume the Salesforce event. For more information about configuring a Salesforce platform event for the first time, see Configuring Salesforce platform event to subscribe to Incident object change.

Install a Secure Agent on which you want to deploy the connections. For more information, see Secure Agent installation in a local environment.

Introduction to Synchronize Salesforce Incidents with ServiceNow Incidents recipe

Configuring a Salesforce platform event to subscribe to Incident object change

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