Preface
Introduction to Synchronize Salesforce Incidents with ServiceNow Incidents recipe
- Prerequisites for configuring a Salesforce platform event
  - Configuring a Salesforce platform event to subscribe to Incident object change
Recipe contents
- Synchronize Salesforce Incidents with ServiceNow Incidents recipe assets
- Synchronize Salesforce Incidents with ServiceNow Incidents using Platform Events process
Using the Synchronize Salesforce Incidents with ServiceNow Incidents recipe

Synchronize Salesforce Incidents with ServiceNow Incidents based on Platform Events

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Create a new connected app

In the connected app, you provide the necessary permissions and consume the platform event. From this connected app, you will get the consumer key and consumer secret that you will need while configuring the Salesforce connection.

Go to

Setup

Build

Create

Apps

Connected Apps

, and then click

New

The following image shows the New
button in the Connected Apps
section on the Apps
page:

The image shows the New button in the Connected Apps section on the Apps page.

Enter the details in the

Connected App Name

API Name

, and

Contact Email

fields.

Select the Enable OAuth Settings
option.

In the Callback URL
field, enter the callback URL as shown in the following format:

https://<pod name>.informaticacloud.com/login/callback

Provide the necessary access in the Selected OAuth Scopes
field. If you are not sure about the access, select all the options from the Available OAuth Scopes
section, and click Add
.

The selected options are displayed in the Selected OAuth Scopes
section.

The following image shows the Connected App Name
page: