Synchronize Salesforce Incidents with ServiceNow Incidents based on Platform Events

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Create a platform event

To create a platform event in Salesforce, perform the following steps:

Go to

Setup

Develop

Platform Events

, and then click

New Platform Event

The following image shows the

New Platform Event

button and the platform event name on the

Platform Events

page:

In the

Platform Event Information

section, enter the details in the

Label

Plural Label

, and

Object Name

fields, and select

Publish Immediately

in the

Publish Behavior

field as shown in the following image:

Click Save
.

The Salesforce platform event is created successfully. Note the

API Name

field value. You will need to enter it in the

Event Consumer

field while configuring the Salesforce connection.

Open the Salesforce platform event that you just created.

In the Custom Field & Relationships
section, add custom fields named

Incident ID

and

Description

with the Text
data type.

You must create a custom field in Salesforce with the Text
data type.

The following image shows the API name and the fields that you created in the Salesforce platform event: