Synchronize Salesforce Incidents with ServiceNow Incidents based on Platform Events

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Synchronize Salesforce Incidents with ServiceNow Incidents recipe assets

The following table lists the assets that the Synchronize Salesforce Incidents with ServiceNow Incidents recipe package contains:

Asset Name	Asset Type	Description
Incident_PO	Process object	Prepares a ServiceNow incident from the Salesforce incident.
MapImpact_PO	Process object	Maps the Impact field from the text data type to the number data type in ServiceNow.
SalesforceConnectionIncident	App connection	Connects to the Salesforce platform event with the Incident and Subscription_to_incident__e object filters.
ServiceNowConnectionIncident	App connection	Connects to ServiceNow based on the Table API.
Synchronize Salesforce Incidents with ServiceNow Incidents using Platform Events	Process	When an incident is created or updated in Salesforce, perform steps to synchronize data from Salesforce incidents to ServiceNow incidents.