Preface
Introduction to Synchronize Salesforce Incidents with ServiceNow Incidents recipe
- Prerequisites for configuring a Salesforce platform event
  - Configuring a Salesforce platform event to subscribe to Incident object change
Recipe contents
- Synchronize Salesforce Incidents with ServiceNow Incidents recipe assets
- Synchronize Salesforce Incidents with ServiceNow Incidents using Platform Events process
Using the Synchronize Salesforce Incidents with ServiceNow Incidents recipe

Synchronize Salesforce Incidents with ServiceNow Incidents based on Platform Events

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Test data synchronization from Salesforce incidents to ServiceNow incidents

After you publish the process, whenever a Salesforce incident is created or updated, the Salesforce platform event triggers the process, and the details are synchronized with the ServiceNow incident without manual intervention.

The following table shows the fields that are synchronized between the Salesforce incident and the ServiceNow incident:

Salesforce - Incident	ServiceNow - Incident
Number	Number
Incident Owner	Caller
Subject	Short Description
Description	Description
Urgency	Urgency
Impact	Impact
Created Date	Created Date
Last Modify Date	Last Modify Date
Owner	Assigned To