Application Integration
- Application Integration
- All Products
Step Name
| Description
|
---|---|
Start
| The process searches for the case object in Dynamics 365.
|
Set Date
| Gets all the incidents that were created or updated from the previous day. You can also modify the day from when you want to synchronize the data. For example, if you want to synchronize the incidents created or updated before 2 days in ServiceNow, you can update the
Before_Day field value from
-1 to
-2 on the
Input Fields tab.
|
Wait to Create Case
| When you invoke the process, a message appears to notify the user that the background job has started.
|
Prepare and Sync Cases
| The process performs the steps configured in the Pagination process and synchronizes the matching ServiceNow incidents with Dynamics cases.
|
Send Email with Result
| Sends an email with the results.
|
End
| Ends the process.
|