Synchronize ServiceNow Incidents with Dynamics 365 Cases

Synchronize ServiceNow Incidents with Dynamics 365 Cases

Using the Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe

Using the Synchronize ServiceNow Incidents with Dynamics 365 Cases recipe

To use the Synchronize ServiceNow incidents with Dynamics 365 cases recipe, you must perform the following steps manually:
Step 1: Copy and access the recipe
Step 2: Configure and publish the Dynamic365ConnectionCase connection
Step 3: Configure and publish the EmailConnection connection
Step 4: Configure and publish the ServiceNowConnectionCase connection
Step 5: Configure and publish the processes
Step 6: Invoke the process
Step 7: Test data synchronization from ServiceNow incidents to Dynamics 365 cases

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