Synchronize ServiceNow Incidents with Dynamics 365 Cases

Synchronize ServiceNow Incidents with Dynamics 365 Cases

Configuring and publishing the Email connection

Configuring and publishing the Email connection

To configure and publish the Email connection, perform the following steps:
  1. Open the
    EmailConnection
    connection.
  2. In the
    Type
    field, select
    IICS Cloud Application Integration Email Service (Licensed for use)
    .
  3. In the
    Run On
    field, select
    Cloud Server or any Secure Agent
    .
  4. In the
    Connection Properties
    section, enter values for the following properties:
    Property
    Description
    User Name
    User name to log in to the email server. The user name is either the account name or the email address that is used to send the email with the synchronization results. For example:
    notifyme@mydomain.com
    Password
    Password for the email address. Set an API key for your email account. For information about creating an API key, see Create API credentials.
    Security
    Select
    SSL
    for the Email connection to use the SSL protocol.
    Configure the following common properties on the connection creation page:
    Property
    Description
    Host
    Email server's DNS name, such as
    mail.mydomain.com
    , or an IP address, such as
    192.168.1.1
    .
    Port
    Port for communication between the Process Server and the email server.
    Default is
    25
    .
  5. Save and publish the connection.

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