Synchronize ServiceNow Incidents with Dynamics 365 Cases

Synchronize ServiceNow Incidents with Dynamics 365 Cases

Configuring and publishing the processes

Configuring and publishing the processes

To configure and publish the processes, perform the following steps:
  1. Open the
    Create Case
    process.
  2. On the
    Start
    tab of the Start step, select
    Cloud Server
    in the
    Run On
    field.
  3. Optionally, you can change the tracing level from
    Verbose
    to
    None
    on the
    Advanced
    tab.
  4. Save and publish the process.
  5. Open the
    Pagination
    process.
  6. On the
    Start
    tab of the Start step, select
    Cloud Server
    in the
    Run On
    field.
  7. Optionally, you can change the tracing level from
    Verbose
    to
    None
    on the
    Advanced
    tab.
  8. Save and publish the process.
  9. Open the
    ServiceNow to Dynamics365 (Incident to Case)
    process.
  10. On the
    Start
    tab of the Start step, select
    Cloud Server
    in the
    Run On
    field.
  11. Optionally, you can change the tracing level from
    Verbose
    to
    None
    on the
    Advanced
    tab.
  12. Save and publish the process.

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