Synchronize ServiceNow Incidents with Dynamics 365 Cases

Back Next

Configuring and publishing the ServiceNow connection

To configure and publish the ServiceNow connection case, perform the following steps:

Open the ServiceNowConnectionCase
connection.

In the Type
field, select ServiceNow
.

In the Run On
field, select Cloud Server or any Secure Agent
.

In the Connection Properties
section, enter values for the following properties:

Property	Description
Client ID	ServiceNow client ID to generate a valid access and refresh token. Enter the client ID that you generated under System OAuth > Application Registry in ServiceNow.
Client Secret	ServiceNow client secret that you generated under System OAuth > Application Registry in ServiceNow.
User Name	ServiceNow user name with the security_admin role to generate client credentials in the ServiceNow case.
Password	Password associated with the ServiceNow user account.
Service URL	URL to access the ServiceNow case.
Grant type	Grant type that the ServiceNow case uses to get an access token for third-party clients authorization. Enter the value as password .