When you invoke the ServiceNow to Dynamics365 (Incident to Case) process, the user receives a notification stating that the process is running in the background. After the process runs, the user receives an email with the number of successful synchronizations and a list of case numbers that failed to synchronize.
To invoke a process, you can use one of the following options:
Passing input through a browser
Open the ServiceNow to Dynamics365 (Incident to Case) process and click
Actions
Properties Detail
Copy Service URL
.
Open a text editor and add the input field and value to the service URL as shown in the following format:
<Cloud Application Integration POD URL>/active-bpel/public/rt/<API_name>?email=<Email_ID>
Open a browser and paste the service URL as shown in the following sample image:
A message appears stating that the background job has started.
Passing input through a REST client
You can use a REST client such as Postman.
Open Postman.
Select the HTTP verb as GET and specify the generated REST service URL followed by the input field and value
?email=<Email_ID>
as shown in the following sample image:
Enter the user account details on the
Authorization
tab.
Click
Send
.
In Application Integration Console, you can verify whether the process execution was successful or faulted.
The following image shows a successful process execution: