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Table of Contents

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  1. Preface
  2. Introduction to Synchronize ServiceNow Incidents with Jira Issues recipe
  3. Synchronize ServiceNow Incidents with Jira Issues recipe contents
  4. Using the Synchronize ServiceNow Incidents with Jira Issues recipe

Synchronize ServiceNow Incidents with Jira Issues

Synchronize ServiceNow Incidents with Jira Issues

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Prerequisites for creating a custom field in Jira

Prerequisites for creating a custom field in Jira

Create a custom field ID in Jira for process configuration.
  1. Log in to the Jira organization.
  2. Access the following URL and create a custom field:
    https://{organization}.atlassian.net/secure/admin/ViewCustomFields.jspa
    The following image shows the
    Custom fields
     page:
    The image shows the Custom fields page.
  3. Select the field type, enter the name and description, and then click
    Create
    .
    The following image shows the
    Configure 'Short text (plain text only)' Field
     dialog box:
    The image shows the Configure 'Short text (plain text only)' Field dialog box.
  4. Select Associate field ServiceNow ID to screens and click
    Create
    .
  5. Find the custom field that you want to edit, click
    Edit details
     and save the custom field ID for future use.
    The image shows the custom field ID on the
    Edit Custom Field Details
     page.
    The image shows the Edit Custom Field Details page.
You must set this custom field ID in the
Custom_Field_ID
 field while configuring the process.
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