Preface
Introduction to Synchronize ServiceNow Incidents with Jira Issues recipe
- Prerequisites for creating a custom field in Jira
Synchronize ServiceNow Incidents with Jira Issues recipe contents
- Synchronize ServiceNow Incidents with Jira Issues recipe assets
Using the Synchronize ServiceNow Incidents with Jira Issues recipe

Synchronize ServiceNow Incidents with Jira Issues

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ServiceNow Incidents and Jira Issues field mappings

The ServiceNow Incidents and Jira Issues fields are mapped based on the fields given in the following table:

ServiceNow Incident	Jira Issue
Short description	Summary
Description	Description
Assigned to	Assignee
Number	ServiceNow ID (custom field)
Additional comments	Comment
-	Reporter. Reporter is automatically set as a user with the email configured in the Jira connection properties.
-	Issue type. The issue type ID is an incoming parameter. Some issue types don't support custom fields if they are created from the template. For example, Idea.

All the above fields are synchronized with Jira issues when ServiceNow incidents are created. Updating ServiceNow Incidents and Jira Issues refer only to the Summary and Description fields.

Using the Synchronize ServiceNow Incidents with Jira Issues recipe

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