Preface
Introduction to Synchronize ServiceNow Incidents with Jira Issues recipe
- Prerequisites for creating a custom field in Jira
Synchronize ServiceNow Incidents with Jira Issues recipe contents
- Synchronize ServiceNow Incidents with Jira Issues recipe assets
Using the Synchronize ServiceNow Incidents with Jira Issues recipe

Synchronize ServiceNow Incidents with Jira Issues

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Step 2. Configure and publish the ServiceNow connection

Configure the client details, service URL, and grant type to connect to the ServiceNow instance, and then publish the ServiceNowConnectionIssue connection.

Open the

ServiceNowConnectionIssue

connection.

From the

Type

list, select

ServiceNow

From the Run On
list, select Cloud Server or any Secure Agent
.

In the

Connection Properties

section, enter values for the following properties:

Property	Description
Client ID	The ServiceNow client ID to generate a valid access and refresh token. Enter the client ID that you generated under System OAuth Application Registry in ServiceNow.
Client Secret	The ServiceNow client secret that you generated under System OAuth Application Registry in ServiceNow.
User Name	The ServiceNow user name that can generate client credentials in the ServiceNow instance.
Password	The password associated with the ServiceNow user account.
Service URL	The URL to access the ServiceNow instance.
Grant type	The grant type that the ServiceNow instance uses to get an access token for third-party clients authorization. Enter the value as password .