Table of Contents


  1. Preface
  2. Understanding Data Types and Field Properties
  3. Designing Processes
  4. Using and Displaying Data
  5. Designing Guides
  6. Designing Process Objects
  7. Designing Service Connectors
  8. Using Connectors
  9. System Services, Listeners and Connectors

2. Design

2. Design

Guide Translations

Guide Translations

Use the
Support Multiple Languages
option to select the languages that you want the guide to appear in.
Add a language
to see the list of languages.
The following image shows a sample
This image shows the Screens tab of the Start step with the following langauges: Catalan, French, and Spanish.
By default, all languages use the name and description of the Default language. If you want translated names and descriptions to appear, enter the
Guide Name
Guide Description
against each language.
To remove a language, click
You cannot delete the
The following image shows the
Properties Detail
dialog box for a guide that has added languages:
This image shows the guide Properties Details window. The Default and additional languages are available.

Creating Content for a Translated Screen

Select a language from the
option, as shown in the following image:
This image shows the languages available in the Actions list with French highlighted.
To edit the content of a translated screen, perform the following steps:
  1. Go to
    and select the language .
  2. Select the step that you want to edit.
  3. In the step properties section, click
    Preview Screen
    You see a window with sections for the Default language and for the translated language.
    Edit Screen
    Preview Screen
    options are available for all steps except for the Decision and Jump steps.
    The following image shows the default screen on the left and the translated screen on the right:
    This image shows the Preview tab of a Screen step. You see a section for the default guide and a section for the French guide.
  4. Select the
    tab and enter the content that you want the translated guide to contain.
    The following image shows the
    tab with content entered:
    This image shows the Edit tab with content added.
  5. Select the
    The following image shows that the content that you entered appears only in the French screen:
    This image shows the preview tab with new content on the French side.
To make changes that apply to all guide languages, select
from the Actions option, select a step, and then click
Edit Screen
The following table lists what happens to a translated screen when you make a change to the default screen:
Change Made in the Default Screen
Action in Translated Screen
Add a field
The field is added to the bottom.
Delete a field
Text is added to the translated screen telling you that a field was deleted. You will need to delete this inserted text from the translated screen.
Add an answer
The answer is added. All translations use the default answer until you translate the answer for each language.
Delete an answer
The answer in the same position is deleted.
Reorder answers
Answers are reordered identically.
Add text
Text added to the Default is added to languages that are not translated.
Delete text
Text is deleted from languages that are not translated.

What You Can Change in a Translated Screen

You can only change text within the Instruction, Prompt, Title, and Answers areas. You can also change the layout of information within the translation screen. For example, you can place two bulleted items in default screen within a table in the translation screen.
You cannot change text that is part of the guide. Examples are "Instructions", "Restart", "History", and so on.
Behind the scenes,
Application Integration
keeps the default and all translated screens synchronized, ensuring that the basic structure between the default and all translated screens is maintained. It prevents you from changing the step type, adding a field, or reordering answers by not allowing you to use them. You are prevented from some actions by controls not being selectable. However, you can still accidentally delete a field or an answer. If you do delete a field or answer, Guide Designer displays an error box and reinserts what was deleted and tells you it did this. If there is text associated with something you accidentally deleted, the information from the Default is copied. For example, if you had removed an answer, Guide Designer inserts the text of the answer that was in the default into the translated screen.

Simulating a Translated Screen

To view how a user will see a translated screen, perform the following steps:
  1. Go to
    Select Language
  2. On the canvas, select the step you want to view.
  3. From the
    list at the top of the page, select
    From selected step
    The following image shows the Simulate list:
    This image shows the Simulate list with the options From Start and From selected step.
    The following image shows the simulated step:
    This image shows the simulation of a translated step.

What Do End Users Do to Select a Translated Guide?

End users do not need to select a translated guide.
Application Integration
uses the browser locale to select a language to display.
Salesforce only
: Salesforce users are always associated with a language. Depending upon which version of Salesforce you are using, you can see this setting within the Personal Information section of "My Personal Information" or within the Languages & Time Zone section of "My Settings | Personal". Guide Designer checks this value and if a translated guide exists for that language, it displays that guide.