ServiceNow Connector

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Administration of ServiceNow Connector

As a user, you can synchronize data between ServiceNow and Salesforce modules such as Incident Management, Problem Management, Change Management, User Administration, CMBD, and Service Management modules.

Before you can perform data integration between Salesforce and ServiceNow, you must perform the following tasks:

Ensure that you have the Salesforce, ServiceNow, and Informatica Cloud Account credentials.

Enable the XML WebService - SCHEMA export processor to read the schema definition.

Set up the ServiceNow Integration User and the GMT time zone.

Enable the Aggregate Web Service plugin to fetch the total row count while reading data.

Enable the JSON Web Service plugin to write data to the ServiceNow tables. For more information about enabling the JSON web service plugin in the ServiceNow instance, see the following website: https://docs.servicenow.com/?title=JSON_Web_Service#Activating_the_Plugin

Set up the ServiceNow user, group, and role. Include the following roles for the ServiceNow user:

soap: To read data from

and write data to

the tables.

rest-service and itil: To access views or tables from the ServiceNow modules.

Introduction to ServiceNow Connector

Set up the ServiceNow integration user and the GMT time zone

Enable the aggregate web service

Setting up the ServiceNow user, group, and role

Set up a ServiceNow user without the ITIL role

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