ServiceNow Connector

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ServiceNow targets in mappings

When you configure a mapping, you can use ServiceNow Connector as a target connection to write data to ServiceNow account. The target properties appear on the Target
tab when you specify a ServiceNow connection.

The following table describes the ServiceNow target properties:

Source Property	Description
Connection Type	Name of the target connection.
Target Type	Select Single Object as the target type.
Target Object	Select the target object for the task.
Task Operation	Select the target operation. You can perform insert, update, upsert, delete, and data driven operations with ServiceNow Connector.

You can use the following ServiceNow objects as a target in a mapping:

Incident

Cases

Contract

Account

Assets

Contact

Log_Entry

Catalog_Task

Ticket

Knowledge

Event

Variables

Work Order

The following table describes the advanced ServiceNow target properties:

Target Property	Description
Insert Batch Size	The maximum number of records that the Secure Agent writes in a batch to ServiceNow. You can specify a maximum batch size of up to 10,000 records. If you specify a batch size beyond 10,000 records, data loss is encountered. When you insert records and a single record fails in the batch, the number of success rows in the Job Properties page is displayed as 0.