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ServiceNow Connector

ServiceNow Connector

ServiceNow targets in a synchronization task

ServiceNow targets in a synchronization task

You can use a single ServiceNow object as a target in a synchronization task.
You can use the following ServiceNow objects as the target in a synchronization task:
  • Incident
  • Cases
  • Contract
  • Account
  • Assets
  • Contact
  • Log_Entry
  • Catalog_Task
  • Ticket
  • Knowledge
  • Event
  • Variables
  • Work Order
The following table describes the ServiceNow target properties:
Property
Description
Connection
Name of the ServiceNow target connection.
Target Object
You can select an existing object from the list or create a target at run time.
Child Object
This property is not applicable for ServiceNow Connector.
Display technical names instead of labels
This property is not applicable for ServiceNow Connector.
Display target fields in alphabetical order
Displays target fields in alphabetical order. By default, fields appear in the order returned by the target system.
The following table describes the advanced ServiceNow target properties:
Target Property
Description
Insert Batch Size
The maximum number of records that the Secure Agent writes in a batch to ServiceNow.
You can specify a maximum batch size of up to 10,000 records. If you specify a batch size beyond 10,000 records, data loss is encountered.
When you insert records and a single record fails in the batch, the number of success rows in the
Job Properties
page is displayed as 0.

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