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  1. Preface
  2. Connectors and connections
  3. Connection configuration
  4. Connection properties
  5. Swagger file generation for REST V2 connections

Data Integration Connections

Data Integration Connections

Zendesk V2 connection properties

Zendesk V2 connection properties

When you set up a Zendesk V2 connection, you must configure the connection properties.
The following table describes the Zendesk V2 connection properties:
Connection Property
Description
Secure Agent
Name of the runtime environment where you want to run the tasks.
Specify a Secure Agent, Hosted Agent, or serverless runtime environment.
Username
Username of the Zendesk account.
Password
Password of the Zendesk account.
URL
URL of the Zendesk account. Specify the complete URL.
For example, https://informaticabusinesssolution13.zendesk.com/api/v2.
Enable Logging
Select the checkbox to enable logging.
Use Proxy
Connects to Zendesk through proxy server. Select the checkbox to use proxy server.
Custom Field
Specify custom fields for Zendesk objects.
Specify the custom fields in Zendesk using the following format, where FieldKey is value of the
Field key
in Zendesk:
Object1=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”
Object2=”FieldKey1,DataType,Size,Filterable,PrimaryKey”;”FieldKey2,DataType,Size,Filterable,PrimaryKey”
For example:
Organizations="support_description,String,255,true,false"
Users="problems,String,255,true,false";age,Double,0,true,false";"required,Boolean,0,true,false";"select,String,255,true,false";"support_description,String,255,true,false";"reg_ex,String,255,true,false"
When you specify a custom field for Tickets object, you must specify the custom fields in the following format:
Tickets=”CF_FieldID1,DataType,Size,Filterable,PrimaryKey”;”CF_FieldID2,DataType,Size,Filterable,PrimaryKey”
For example:
Tickets="CF_360003199614,String,255,true,false;"CF_360003373654,String,255,true,false"
Consider the following rules and guidelines when you configure a custom field:
  • When you specify the custom field in the
    Custom Field
    connection property, you must specify the custom fields for different objects in a new line.
  • When you specify multiple custom fields for a particular object, you must separate the custom field with a semicolon (;).
  • When you provide size for a custom field, only size provided for custom fields of String data type is considered by Zendesk V2 Connector. You must set the size for custom fields of other data types as zero.
  • You cannot specify special characters in the
    Field key
    of a custom field in Zendesk.
  • To find the
    Field ID
    for Tickets object in the Zendesk web site, go to
    Settings
    Manage Ticket Fields
    .