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  1. Preface
  2. Introducing Administrator
  3. Organizations
  4. Licenses
  5. Ecosystem single sign-on
  6. SAML single sign-on
  7. Metering
  8. Source control and service upgrade settings
  9. Users and user groups
  10. User roles
  11. Permissions
  12. Runtime environments
  13. Serverless runtime environments
  14. Secure Agent services
  15. Secure Agent installation
  16. Schedules
  17. Bundle management
  18. Event monitoring
  19. File transfer
  20. Troubleshooting

Administrator

Administrator

Secure Agent errors

Secure Agent errors

I started the Secure Agent, but the status is inactive.
The Secure Agent might take a few minutes to start. The status refreshes every 5 seconds. If the Secure Agent does not become active, complete the following tasks:
  • If your organization uses a proxy server to access the internet, verify that the proxy settings are set correctly.
  • View the details in infaagent.log in the directory where you installed the Secure Agent.
The Secure Agent did not install or start correctly.
If the Secure Agent does not install or start correctly, complete the following tasks:
  1. View the installation details in infaagent.log in the directory where you installed the Secure Agent.
  2. View the application logs in the Event Viewer for a Secure Agent that runs on Windows.
One of my services shows an error status after I restarted the service successfully.
If a service fails with an error status, the error status for the service might continue to display in the Agent Service Details after the service starts up successfully. The error stays on the page until an internal job that cleans up obsolete messages runs. You can ignore the error.
I am trying to uninstall the Secure Agent, but the Secure Agent status still shows "Up and Running."
When you uninstall the Secure Agent without first stopping the Secure Agent, the Agent Core and other services might continue to run for several minutes. To avoid this issue, stop the Secure Agent before you uninstall it.


Updated October 29, 2020