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  1. Preface
  2. Connectors and connections
  3. Connection configuration
  4. Connection properties
  5. Swagger file generation for REST V2 connections

Connections

Connections

Zendesk Mass Ingestion connection properties

Zendesk Mass Ingestion connection properties

When you set up a Zendesk Mass Ingestion connection, you must configure the connection properties.
The properties of a Zendesk Mass Ingestion connection vary based on the authentication method that you specify for the connection. When you create a connection, you can select one of the following authentication methods:
  • Basic
    : Authenticates the connection by using the login credentials and subdomain associated with the Zendesk account. The Basic authentication method does not use any encrypted access token to connect to the data source, which results in quick and easy access to Zendesk data.
    You can use the Basic authentication method only if your Zendesk account is not configured with two-factor authentication. If the account is configured with two-factor authentication, you must use the OAuth 2.0 authentication method for the connection.
  • OAuth 2.0
    : Authenticates the connection by using an application that is registered in Zendesk along with the login credentials and subdomain associated with the Zendesk account. To use this method, you must register an application in Zendesk and then specify the client ID and client secret of the application in the connection properties. For more information about registering an application in Zendesk, see the Zendesk documentation.

Connection properties for Basic authentication

The following table describes the connection properties for a Zendesk Mass Ingestion connection configured with Basic authentication:
Connection property
Description
Runtime Environment
Name of the runtime environment where you want to run the ingestion tasks.
You must specify a Secure Agent as the runtime environment.
You cannot run
application ingestion
tasks on a Hosted Agent or serverless runtime environment.
Email ID
User name of the Zendesk account. The user name is an email address.
Password
Password for the Zendesk account.
Subdomain
URL of the Zendesk help center that you want to access.
For more information about the Basic authentication method, see the Zendesk documentation.

Connection properties for OAuth 2.0 authentication

The following table describes the connection properties for a Zendesk Mass Ingestion connection configured with OAuth 2.0 authentication:
Connection property
Description
Runtime Environment
Name of the runtime environment where you want to run the ingestion tasks.
You must specify a Secure Agent as the runtime environment.
You cannot run
application ingestion
tasks on a Hosted Agent or serverless runtime environment.
Email ID
User name of the Zendesk account. The user name is an email address.
Password
Password for the Zendesk account.
Subdomain
URL of the Zendesk help center that you want the connection to access.
Client ID
Client ID of the application registered in Zendesk.
Client Secret
Client secret of the application registered in Zendesk.
Grant Type
OAuth 2.0 grant type to be used by the connection.
By default, Zendesk Mass Ingestion connections are configured to use the password grant type to exchange user names and passwords for access tokens.
For more information about the OAuth 2.0 authentication method, see the Zendesk documentation.

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