Synchronize Zendesk Tickets with Salesforce Cases

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Synchronize Zendesk Tickets with Salesforce Cases recipe assets

The following table lists the assets that the Synchronize Zendesk Tickets with Salesforce Cases recipe package contains:

Asset Name	Asset Type	Description
MapPriority_PO	Process object	Process object to map the Priority field.
SalesforceConnectionCase	App connection	Salesforce connection.
ZendeskConnectionTicket	App connection	Zendesk connection.
Get Salesforce Account and Contact	Process	Subprocess that creates or updates an account and contact in Salesforce.
Synchronize Zendesk Tickets with Salesforce Cases	Process	When a ticket is created or updated in Zendesk, Zendesk sends a webhook and triggers the process. The process checks whether the case owner account exists in Salesforce. If the case owner account does not exist, the process creates an account and a dependent contact in Salesforce. The process then searches for a matching case in Salesforce by the Zendesk ID and creates or updates the case based on the search results. The process requires webhook configuration in Zendesk.