Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Merging Contact Records

The merge contacts job eliminates the duplicate contact record and retains the master contact record. If the duplicate contact record is associated with an account record, the
Allow users to relate a contact to multiple accounts
account setting determines whether to associate the account record with the master contact record.
If this account setting is disabled, the merge contacts job eliminates the duplicate contact record and its association with the account record. If you enable this account setting, the merge contacts job eliminates the duplicate contact record and then associates the account record with the master contact record. By default, this account setting is disabled.

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