Administrator Guide

Summer 2018

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Creating a DaaS Mapping

You can create a mapping if you do not want to use the default mappings.

Based on the Salesforce environment that you use, perform one of the following tasks:

In Salesforce Classic, from the

Setup

section of the

CC360 Admin

tab, click

Run the Setup Wizard

In Lightning Experience, perform the following tasks:

On the navigation menu, click

CC360 Admin

The

Manage CC360

page appears.

From the

Setup

section, click

Run the Setup Wizard

In the

Service Mapping

section, click

Mapping

The

DaaS Mapping

page appears.

Click

New Mapping

In the

Field Group Mapping Detail

section, perform the following tasks:

Enter a name for the mapping.

Select a Salesforce object whose fields you want to map to the service fields.

Select the service for which you want to map the fields of the Salesforce objects.

In the

Request Mapping

section, select a Salesforce object field, and map the field to a service field.

You can map more than one Salesforce object field to a service field. If you want suggestions to appear for AddressComplete, you must map a country field with the service country field.

When you map Salesforce object custom fields, use only custom fields with Text data type as DaaS supports only custom fields of Text data type.

In the

Response Mapping

section, select a service field, and map the field to a Salesforce object field.

You can map more than one service field to a Salesforce object field. You can configure a response mapping from a service field to a Salesforce object field that indicates the status of the verification.

When you map Salesforce object custom fields, use only custom fields with Text data type as DaaS supports only custom fields of Text data type.

Click

Save

The mapping is created and listed under the appropriate objects for which you created the mapping in the

DaaS Mapping

page.

Activate the mappings.

You can edit or delete the mappings. You can also change the display order of the mappings.

Click

Done

Step 5. Configuring the DaaS Mapping

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