Administrator Guide

Winter 2018

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Customizing the Default DaaS Mapping

You can customize the DaaS mappings based on the organization's requirement. If you have state and country picklists enabled in the organization, you must customize the default DaaS mappings to update the state and country Salesforce object fields in the request and response mappings.

Based on the Salesforce environment that you use, perform one of the following tasks:

In Salesforce Classic, from the

Setup

section of the

CC360 Admin

tab, click

Run the Setup Wizard

In Lightning Experience, perform the following tasks:

On the navigation menu, click

CC360 Admin

The

Manage CC360

page appears.

From the

Setup

section, click

Run the Setup Wizard

In the

Service Mapping

section, click

Mapping

The

DaaS Mapping

page appears.

If you want to customize a default mapping, select the mapping in the

Account

Contact

, or

Lead

section and edit the mapping based on your organization's requirements.

If you have state and country picklists enabled in your organization, perform the following tasks:

In the

Account

section, click

Edit

next to the

Billing Address

field group.

In the

Request Mapping

and

Response Mapping

sections, change the

Billing State/Province

Salesforce object field to

Billing State/Province Code

and the

Billing Country

Salesforce object field to

Billing Country Code

Click

Save

Update the state and country Salesforce object fields to the state and country code Salesforce object fields for the following field groups:

Shipping Address

Mailing Address

Other Address

Address

Step 5. Configuring the DaaS Mapping

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Administrator Guide

Administrator Guide

Customizing the Default DaaS Mapping