Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

User Roles

User Roles

The MDM Hub user roles control read and write privileges of the Operational Reference Store (ORS) that contains the customer master data.
Customer 360
uses the following MDM Hub user roles:
User roles for system users
The ApplicationAdministrator role is for a super user, who has full privileges.
User roles for business users
User roles for the business users control the data privileges in the ORS and also the review privileges in the business processes. Each business user who is authorized to participate in customer data management receives one or more role assignments. Many users can have the same role.
Customer 360
includes the following predefined roles for the business users:
  • Sales Operation Analyst
  • Sales Operation Manager


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