Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Working with Draft Records
  6. Finding Records
  7. Editing Records
  8. Managing Record Versions
  9. Importing Bulk Data
  10. Viewing Tasks
  11. Participating in Review Processes
  12. Managing Tasks
  13. Resolving Duplicates
  14. Investigating Data Changes
  15. Investigating Relationships
  16. Creating Customer Profiles on the Customer Portal

Resolving Duplicate Records

Resolving Duplicate Records

Use the
Matching Records
view to compare similar records. When you identify records that are duplicates, you can resolve the duplicates by merging the records.
To identify and resolve duplicate records, perform the following tasks:
  1. Review the suggested similar records and, optionally, find other records that you think might be matches. Select duplicates.
  2. After you select duplicate records, the
    menu updates to include the child records and descendant records from the duplicate records. Review the child records. Select duplicates.
  3. Start the merge process.


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