After you end the conversation, you open the record that contains the home policy in the
view. From the similar records, you select the record that contains the automobile policy. You click
and verify that both policies appear in the Policies section. In addition, you can see that the merged record is more complete overall, with data such as Ms. Laine's middle name and her mobile phone number coming from different source records. When you are satisfied that the merge preview represents the best version of the truth, you start the merge process.