Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Finding Records
  6. Editing Records
  7. Working with Drafts
  8. Participating in Review Processes
  9. Importing Data
  10. Resolving Duplicates
  11. Investigating Data Changes
  12. Investigating Hierarchies and Relationships
  13. Viewing the Relationship Graph

Scenario for Data Changes in History View

Scenario for Data Changes in History View

A customer reports that he recently changed his email address and he wants to confirm that you have his current contact details. You look in the
History
view for the record that represents this customer.
The customer stated that he changed his address in October of the current year, so you look for data events in the
History
view chronology that occurred around that time. You see that multiple data events occurred in October for the record. You navigate to the Email child record and compare the data before and after the data events. You see that the new email address for the customer was added. After further investigation, you see that the middle name of the customer was added.