Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Finding Records
  6. Editing Records
  7. Importing Bulk Data
  8. Working with Drafts
  9. Viewing Tasks
  10. Participating in Review Processes
  11. Managing Tasks
  12. Resolving Duplicates
  13. Investigating Data Changes
  14. Investigating Relationships
  15. Creating Customer Profiles on the Customer Portal

Scenario for Data Changes in History View

Scenario for Data Changes in History View

A customer reports that he recently changed his email address and he wants to confirm that you have his current contact details. You look in the
History
view for the record that represents this customer.
The customer stated that he changed his address in October of the current year, so you look for data events in the
History
view chronology that occurred around that time. You see that multiple data events occurred in October for the record. You navigate to the Email child record and compare the data before and after the data events. You see that the new email address for the customer was added. After further investigation, you see that the middle name of the customer was added.