Select a deadline event (escalation) to view its definition.
You can specify one or more deadlines by which a task must be started and also one or more deadlines by which a task must be completed. If a start date or completion date is missed, you can trigger one or more escalation actions. For example, set a "start the task" deadline for three hours after a task is created, and if the deadline is missed, send a notification to the task's owner. If the second deadline is missed, alert the business administrator.
In addition to the simple example of notifying a task owner when a task is late, there are many expressions and conditions you can apply to a task deadline.
Note the following about setting deadlines:
Start deadlines describe when a potential owner must start working on a task. The deadlines are enabled as soon as the task is created and are disabled after a potential owner starts the task.
Completion deadlines describe when an owner must complete a task. The deadlines are enabled as soon as the task is created and are disabled after an owner completes the task.
If a task is reassigned, which changes the task state to unclaimed, the original deadlines are still in effect. For details,
see About Task LifeCycle
See the following topics for details on setting deadline alarms and escalation actions.
Adding Start and Completion Deadlines and Alarms
Selecting an Escalation Action to Occur When a Task Deadline is Triggered
Defining a Condition for an Escalation Action
Using Task Data or Mapped Data for a Notification
Creating an Inline or Local Notification Action for a Task Deadline