An

End of Guide

step marks the place where a guide finishes executing. Every branch in a guide concludes with an

End of Guide

step (unless it is a Jump Step). An

End of Guide

step can (and usually does) specify an outcome. For example, here is a filled-in

Possible Outcomes

tab within a

Guide Properties

dialog.

This declares that when this guide concludes, it should have one these four outcomes. (More can be added within this step, as is described later in this topic.)

There can be and usually are more branches than

End of Guide

steps. This occurs when more than one branch has the same outcome. Here is a part of a guide where two end steps have one conclusion, two have another, and just one has a unique outcome:

Use the

Outcome

picklist to set the branch's outcome. Here is an example:

Here,

Nurture

is selected. The

Outcome

picklist contains all of the outcomes you declared within the

Guide Properties

dialog. If the outcome has not yet been added, you can add it by clicking on

Add new outcome

(at the bottom of the picklist). After you create a new outcome, the Guide Designer shows it on remaining outcome picklists and also adds it to the Outcomes tab in the

Guide Properties

dialog.

When the executing guide reaches an End of Guide step, Guide Designer performs the action you set using the

On Done Button

picklist.

If you want the final action of the guide to be to take the user to another object or to a URL instead of displaying this step, you can bypass it being displayed by checking

Don't Show Screen.

This means that the last step the user sees is one where there is an interaction. If previous steps are either Service Call or Process Call steps, for example, the user's interaction will appear to end after that step.

Note

: A browser's popup blocker must be shut off before this feature is used. On mobile guides, "Refresh Current Object" is ignored.