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  1. Preface
  2. Process Central
  3. Guides Overview
  4. Process Designer Tutorial
  5. For Administrators

Central and ActiveVOS Screenflow

Central and ActiveVOS Screenflow

Part 7: Creating an End Step

Part 7: Creating an End Step

This topic shows how to create an End Step.
Field
Action
-
After you created the
Create a follow-up action item
step, the Guide Designer added an untitled step (as usual). Click on this untitled step
Action
Select
End Step
Canvas
Type the text shown in the next figure. You will need to use the bullet button on the toolbar
Title
Type "Done"
Outcome
Click on the picklist. Within the picklist, select
Add new outcome
. The Guide Designer displays its
Add New Outcome
dialog.
Outcome
Type "Sales Call Follow-up Tutorial Completed" in the Add New Outcome dialog, then click
OK
.
After you add an outcome, it will appear in the Outcomes picklist.
Guides can have multiple outcomes and an outcome could be associated with more than one end step. As a guide executes, Guide Designer monitors the guide's progress, recording the steps that the user executes. When the guide finishes, it records the label of the end step that was executed (The guide being built here only has one outcome: Sales Call Follow-up Tutorial Completed. Most guides have many.) When an administrator asks for a report, the outcome indicates how the interaction ended.
While you can interactively add outcomes, you can also enter them into
Guide Properties
dialog. If you add an outcome in an end step, the Guide Designer also enters it within the Guide Properties dialog.
Exercises

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